Privacy
Privacy Policy
Effective Date: November 1, 2023
The Poor Gamer (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and share your information when you visit our website or interact with us via forms, email, or SMS.
1. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, email address, phone number, mailing address
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Communication Data: SMS communications, responses to messages
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Usage Data: IP address, browser type, pages visited, access times
2. How We Use Your Information
We use your personal information to:
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Communicate with you, including via email or SMS
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Respond to your inquiries and provide customer support
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Send updates, promotions, or transactional messages (if opted in)
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Improve our services and user experience
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Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:
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With service providers who help us operate our business (e.g., SMS platforms, email providers), under strict confidentiality agreements
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When required by law, subpoena, or other legal process
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To protect the rights, property, or safety of our company or others
4. SMS Consent
SMS consent is not shared with third parties or affiliates. By providing your mobile number, you agree to receive text messages from us. You can opt out at any time by replying STOP.
5. Your Rights and Choices
You may request to:
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Access, correct, or delete your personal data
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Opt out of marketing communications
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Withdraw SMS or email consent at any time
To exercise your rights, contact us at [Your Contact Email].
6. Security
We use reasonable security measures to protect your information. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.
7. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted here, with the effective date listed at the top.
8. Contact Us
If you have any questions or concerns, please contact us at:
The Poor Gamer
1831 Wade Hampton Blvd
Greenville, SC 29609
info@thepoorgamer.com
Game console repairs without the guesswork.
HDMI repairs, stick drift fixes, Nintendo Switch repairs, retro console work, and more from the gaming hardware crew at The Poor Gamer.
Featured Repair
Broken HDMI port? No signal? Loose connection?
HDMI Repair includes board-level port replacement for common console HDMI issues.
Repair Pricing
Listed prices are based on common repairs. Diagnostic deposit is applied toward the final repair total.
HDMI Repair
PopularFixes no signal / loose HDMI / bent HDMI ports / damaged HDMI connections.
PS5 Power Supply
PS5For PS5 systems with no power / random shutdowns / power supply failure symptoms.
Stick Drift Repair
SingleSingle joystick replacement for controllers with drifting or poor movement response.
Dual Stick Drift Repair
DualBoth joysticks replaced for controllers with drift on both analog sticks.
Hall Effect Dual Stick Upgrade
UpgradeDual Hall effect joystick upgrade for longer-lasting drift-resistant performance.
PS2 Laser Repair
RetroFor PlayStation 2 systems having trouble reading discs.
PS2 Slim Laser Repair
RetroDisc read repair for PS2 Slim systems.
GameCube Capacitor Repair
RetroBoard-level capacitor service for GameCube systems with common failure issues.
Joy-Con Stick Repair
SwitchJoy-Con joystick replacement for drift or movement issues.
Controller Cap Replacement
ControllerReplacement for worn or missing analog stick caps.
Disc Drive Belt Replacement
Disc DriveRepair for disc drive tray or belt issues on supported systems.
PSP Screen Replacement
PSPScreen replacement for cracked or damaged PSP displays.
PSP Laser Replacement
PSPRepair for PSP systems having UMD disc read problems.
Game Gear Capacitor Service
RetroCommon capacitor replacement service for Sega Game Gear systems.
Switch Charging Port
SwitchFor Nintendo Switch systems that will not charge / dock / power properly.
Switch Screen Repair
SwitchScreen replacement for cracked or damaged Nintendo Switch displays.
Safe Mode Repair
RecoverySoftware recovery and troubleshooting for systems stuck in safe mode or update loops.
Switch Rail Replacement
SwitchRepair for Joy-Con connection / sliding / rail detection issues.
Switch Game Card Reader
SwitchRepair for Switch systems that will not read physical game cards.
Switch SD Card Reader
SwitchRepair for Nintendo Switch systems that do not detect memory cards.
How Repairs Work
Bring it in
Drop off your console, handheld, or controller at The Poor Gamer.
We diagnose it
We confirm the issue and apply your deposit toward the repair total.
Pick it up
Once repaired and tested, we let you know your item is ready.
Need your console fixed?
Bring it by The Poor Gamer at 1831 Wade Hampton Blvd in Greenville, SC, or call us at (864) 203-2403.
Start a Repair
Ready to start this repair? Bring your item to the shop or call us first if you have questions.
- Address: 1831 Wade Hampton Blvd, Greenville, SC 29609
- Phone: (864) 203-2403
- Deposit: Applied toward your final repair total